S Blance Associates Ltd

Employment Law, Human Resource Management & Mediation Consultancy


One day course 9.00 to 5.00pm

1. By the end of the course delegates will be able to:

  • Identify when you use assertive, aggressive or non-assertive behaviour.
  • Identify the thought processes that make you less inclined to use assertive behaviour.
  • Enable you to identify areas where you can make more use of assertive behaviour.

2. Session overviews:

  • What it is and what it's not
  • Key components of assertive behaviour
  • Communication
  • Verbal and non verbal behaviour in an assertivenss context
  • Process skills
  • Techniques for specific situations

3. Course activities:

  • Group discussion throughout
  • Syndicate exercises¬†
  • Role plays
  • Paired exercises.

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