One day course 9.00 to 5.00pm

1. By the end of the course delegates will be able to:

* Identify poor performance and manage it effectively, legally and in a manner that meets the needs of the individual, team and organisation. 

2. Session overviews

* Definitions
* Role of the manager
* Identifying a problem
* Feedback
* Listening
* Questioning
* Types of intervention

3. Course activities:

* Group discussion 
* Syndicate exercises