S Blance Associates Ltd

Employment Law, Human Resource Management & Mediation Consultancy

Verbal and Non-Verbal Communication

Two day course 9.00 to 5.00pm

1. By the end of the course delegates will be able to:

  • List the core communication skills and the key components of each of these skills
  • Identify the areas where they would like to develop those skills further 
  • Produce and action plan to address the areas they wish to develop further 

2. Session overviews:

  • Core communication skills
  • Non verbal communication 
  • Explaining
  • Questions & questioning technique
  • Reflecting
  • Listening
  • Self disclosure
  • Feedback and reinforcement

3. Course activities:

  • Group discussion throughout
  • Syndicate exercises 
  • Role plays
  • Paired exercises to practice and reinforce learning.

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