Two day course 9.00 to 5.00pm
1. By the end of the course delegates will be able to:
- List the core communication skills and the key components of each of these skills
- Identify the areas where they would like to develop those skills further
- Produce and action plan to address the areas they wish to develop further
2. Session overviews:
- Core communication skills
- Non verbal communication
- Explaining
- Questions & questioning technique
- Reflecting
- Listening
- Self disclosure
- Feedback and reinforcement
3. Course activities:
- Group discussion throughout
- Syndicate exercises
- Role plays
- Paired exercises to practice and reinforce learning.